– Juniper is on the verge of launching our newest guest benefit, a full line of extra services and added value benefits with sign-on and milestone rewards for members that sign up! We are currently building out the terms & conditions as well as the rewards program incentives. Please excuse the mess while we finalize the “fine print” for long term use and benefit to our guest. THANK YOU!
Juniper Holiday + Home is proud to offer guests the opportunity to enroll in our Juniper Journey Rewards + Loyalty Program, a FREE membership based program intended to enhance our guests experiences and offer added value for those that seek a truly local and genuine experience while visiting any one of our many destinations.
Guests must signup in the program to be eligible for the benefits and offerings. This program is voluntary, follows our privacy policy and is subject to change or termination at any time.
PLEASE READ THESE TERMS OF USE (“AGREEMENT”) CAREFULLY BEFORE USING OR PARTICIPATING IN THE JUNIPER JOURNEY PROGRAM. BY ACCESSING OR PARTICIPATING IN THE JUNIPER JOURNEY PROGRAM, YOU AGREE TO BE BOUND BY THESE PROGRAM TERMS AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO THESE JUNIPER JOURNEY PROGRAM TERMS, DO NOT PARTICIPATE IN THE JUNIPER JOURNEY REWARDS PROGRAM. BY VISITING THE WEBSITE OR USING THE SERVICES IN ANY MANNER, YOU AGREE THAT YOU HAVE READ AND AGREE TO BE BOUND BY AND A PARTY TO THE TERMS AND CONDITIONS OF THIS “AGREEMENT” TO THE EXCLUSION OF ALL OTHER TERMS.
Welcome to the Juniper Journey (the “Program”) operated by Juniper Hospitality, LTD doing business as Juniper Holiday + Home (the “Company”). Please read these Terms and Conditions (“Terms”) carefully before signing up and joining the Program. No fee is necessary to sign up and receive offers for rewards or benefits under this Program; however, purchases and rental bookings with Juniper Holiday + Home are required to redeem and use rewards. In becoming a member, you agree to be bound by these terms and the decisions of the Company on all matters related to the Program. Program decisions are at the sole discretion of the Company and may change without notice. The Company’s decisions on membership, including individual termination of membership, are entirely in the Company’s sole discretion. The Company may make changes to the Program, for example, to revise the Terms, or to revise rules for earning or using rewards, continued availability of Program rewards, expiration dates, program partners and/or the features of the Program. Changes may result in a reduction in the value of rewards already accumulated and may also result in forfeiture of unused rewards. By agreeing to these Terms and using Company’s website in connection with the Program, member also agrees to the Company’s Web Site Terms of Use which can be found here. In the event that there is any inconsistency between these Terms and the Company’s Web Site Terms of Use, these Terms will govern matters relating to the Program. Please refer to the Company’s Privacy Notice located here for important information regarding the collection, use and disclosure of personal information by the Company.
Membership in this Program is open only to individuals who are legal residents of the fifty (50) United States and the District of Columbia who are at least twenty-one (25) years of age or older. Any person whose access to the Company website has been terminated or suspended by the Company is NOT eligible to participate in the Program. Program is void elsewhere and where prohibited. Corporations, resellers, or other entities and organizations of any kind are not eligible for the Program. It will be considered fraudulent for any individual, company, club, association, or group to use or to direct, encourage, or allow other persons to use a single account for the purpose of accumulating or aggregating rewards for combined use. Membership and all benefits associated with the Program are non-transferable.
You can sign up for the Program by visiting the Company website juniperholidayandhome.com or by any other additional method communicated by the Company. Once you complete and submit all of the registration information, if you are eligible the Company will open a membership account in your name, and you will receive a membership account (each, an “Account“). All required registration information must be completed in full. You must provide correct information when enrolling. Providing fictitious, duplicate, incorrect, or false information may result in termination of your Account and forfeiture of all existing benefits. Memberships can only be used by the member whose name is listed on the Account. You should not give your password to any other person. You are responsible for all activity in your Account and any use of your password. You can change your Account details by logging in via your Account. You are responsible for reading these Terms to understand your rights, responsibilities, and status in the Program, as well as how to earn rewards and how to redeem rewards (“Rewards“).
a. How to Earn Rewards: Upon registering, every member will receive Welcome Rewards offers which will be available to claim in your Account after you join the Program. You will receive an email from the Company notifying you when your Welcome Rewards are available to claim, redeem and use. By participating in the Program, you will have the opportunity to earn and receive Rewards based on actions that you may take or transactions that you may conduct (“Actions“). Sometimes Actions may be as described in a particular offer made by the Company (“Reward Offer“), other Actions may automatically generate a Reward without prior notice to you. Reward Offers and Rewards may also be issued by the Company on a periodic basis and may or may not be identified to you in advance.
The Company may send you Reward Offers and Rewards through digital media, direct mail, or email, or on site at a Company location, event or promotion. Reward Offers and Rewards may not be made available to all members. Reward Offers and Rewards may have short, time-limited expiration dates and/or redemption periods, and may be subject to additional terms, conditions and restrictions that are set by Company or third parties. Such terms, conditions and restrictions may be updated, modified, suspended, or cancelled at any time without notice to you as permitted by applicable law. The amount, type and frequency of Reward Offers and Rewards are based upon a number of factors, including without limitation the frequency of your bookings at juniperholidayandhome.com, the volume and type of purchases made, Account usage, and type of personal information provided. For Rewards Offers and Rewards based on your Juniper Holiday + Home bookings, you must be logged into your Account when making reservations online at juniperholidayandhome.com, your booking must be made directly on juniperholidayandhome.com and it must use the email address associated with your Account, provided however that certain rates, promotions, dates and properties as communicated by Company may be excluded from eligibility to earn or redeem Rewards (“Qualified Booking“). You may not earn Rewards until your Account is registered and you may not earn Rewards based on activities undertaken before your Account is registered.
b. How to Select/Redeem Rewards: If you complete a Qualified Booking or other Action, or at any other time, you may be presented with a selection of one or more Rewards from which to choose. You may choose to accept up to the maximum designated number of Rewards from such selection as indicated in communication, or you may decline them. Once you decline a Reward, it is void and may not be re-activated. For Reward Offers based on a Qualified Booking, you will be able to select your applicable Reward(s) beginning about thirty (30) days before the scheduled check-in date for your Qualified Booking. Before a Reward is delivered to member, it may be available to exchange for a different Reward, in the Company’s sole discretion, and as may be provided in Program materials.
Certain Rewards are valid and redeemable at the Juniper Holiday + Home website, others may be redeemable with third parties, as described in each Reward Offer and/or Reward. Available Rewards may include discounts or gift cards and other goods or services that require you to agree to additional Company or third-party terms for use in order to use and enjoy such Reward. Available Rewards may also include discounts or other offers that must be activated through use of promotional codes. You may not reproduce, transfer, sell, share, publish, or otherwise distribute promotional codes provided under this Program. The value of any Reward comprising a discount will be applied against the pre-tax purchase amount (i.e., excluding taxes, fees, tips, delivery, and shipping and handling charges) of an applicable purchase. Members are responsible for paying all taxes, fees, tips, and any applicable delivery, shipping and handling charges.
You must make a Qualified Booking at juniperholidayandhome.com in order to redeem, receive, and use Rewards, except for one or more Welcome Rewards that may or may not require a Qualified Booking as applicable. Rewards will be available to redeem at juniperholidayandhomecom beginning twenty-four (24) hours before your scheduled check-in for your applicable Qualified Booking. Rewards are not redeemable and will not be delivered to you before twenty-four (24) hours from your scheduled check-in for your applicable Qualified Booking.
c. General Terms: Your Account details including your available Rewards will be identified to you on your Account page at juniperholidayandhome.com. Your activities and interactions with the Company will only be attributed to your Account when you are logged into your Account and/or when you provide your valid Account information to the Company at the time of such activities and interactions with the Company. All Rewards are subject to availability as determined by the Company in its sole discretion.
The Company reserves the right to change, modify, amend, or revise, suspend, eliminate, discontinue, withdraw or cancel the Reward Offers, Rewards, and any other benefits available, as permitted by applicable law. Members may not rely on continued availability of Reward Offers, Rewards, or any other benefits. The Company or its designee or any third-party business supplier may impose restrictions on any Reward Offers, Rewards, and any other benefits, including on their redemption and use. Some Rewards offered through the Program may also be offered to the public outside of the Program.
Rewards are not redeemable for cash, and may not be transferred, purchased, sold, or bartered. Rewards assigned, transferred, bartered or sold in violation of these Terms may be confiscated or cancelled. Reward Offers may be cancelled at any time. Once a Reward has been redeemed, it will not be refundable, and no credits will be issued for any reason. If a full Reward is not used when redeemed, the remaining balance will be forfeited, no remaining balance will be refunded, nor will any remaining balance be available for application toward future purchases.
The Company is not responsible for lost or stolen Rewards. If any Rewards are believed to have been sold, exchanged, or obtained fraudulently, or issued to someone other than the member, those Rewards will be void and will not be honored. An Account may be used to earn or receive Rewards up to a maximum of two times per day. The Company reserves the right to adjust any balance of Rewards resulting from fraud, malfunction, or operator error, at its sole discretion. If you suspect or learn of any fraudulent activity related to your Account, including unauthorized redemption or transfer of Rewards Offers or Rewards, you must report the fraudulent activity within 60 days of the date of the fraudulent activity. You can contact us at hello@juniperholidayandhome.com. Credit or debit of any Rewards Offers or Rewards will be at the Company’s sole discretion. Rewards Offers and Rewards will not be honored or awarded if in Company’s reasonable opinion the Qualified Booking or items purchased, or Reward to be provided, will be used for resale or commercial use. The Company also reserves the right to limit Rewards Offers and Rewards to reasonable household quantities.
Cancellations and exchanges for Qualified Bookings or other purchases from Company in connection with this Program will be processed in accordance with Company’s applicable cancellation and exchange policy. If you receive a refund for any cancellation under such policy, such refund will be less any Rewards redeemed. No credit or refund of redeemed Rewards will be issued. Rewards earned or received based on Qualified Bookings or other purchased items or services that are later cancelled, returned or refunded will be debited from your Account.
Rewards may not be earned, received, or redeemed and may be forfeited if unexpected technical difficulties arise. Reward Offers and Rewards accumulated under the Program are promotional and have no cash value. Reward Offers and Rewards may not be exchanged for cash, any cash equivalent or any other products, and may not be applied toward payment of any outstanding account balances or previous purchases.
All details and restrictions on the Rewards not specified at the time of the Reward Offer or when the Reward redemption opportunity is presented will be determined by the Company in its sole discretion. Incidental expenses and all other costs and expenses which are not specifically listed as part of a Reward, and which may be associated with the acceptance, receipt, or use of all or any portion of the Reward are solely the responsibility of the member. Members shall be solely responsible for all federal, state, and/or local taxes including, without limitation, income taxes and any reporting consequences thereof in connection with any Reward Offer, Reward or other benefit. If required by law, as determined by the Company in its sole discretion, the Company reserves the right to withhold and remit to the appropriate taxing authorities the amount of any taxes due.
The Company may suspend any Account and/or terminate your Account and/or your participation in the Program, at any time, with immediate effect, and without notice to you, for any reason in its sole discretion, including without limitation if the Company determines in its sole discretion that (i) you have violated these Terms, (ii) you have more than one Account, (iii) the use of your Account is unauthorized, deceptive, fraudulent, inappropriate, abusive, hostile, or unlawful, (iv) you have failed to pay amounts due to the Company, or (v) you have engaged in any misconduct or wrongdoing in connection with the Program. The Company may also take appropriate administrative or legal action if any of the items listed above occurs. Nothing contained in these Terms will limit the Company in the exercise of any legal or equitable rights or remedies.
The Company reserves the right to terminate the membership of any member, without notice, whose Account appears to be dormant. You must remain active in the Program to retain and earn Rewards. If you are inactive for twenty-four (24) consecutive months, your membership and Account will forfeit all Reward Offers and all earned and future Rewards, and such Reward Offers and Rewards will be void and may not be reinstated or transferred. Your account may also be deactivated and closed. You can remain active in the Program by making a Qualified Booking, logging into your Account, or otherwise participating in the Program at least one (1) time in a twenty-four (24) month period. The Company in its sole discretion may also allow members to prevent their Rewards from expiring by following the Company’s instructions.
You may cancel your membership in the Program at any time by notifying the Juniper Holiday + Home Guest Services Team at: hello@juniperholidayandhome.com.
Rewards Offers and Rewards and other related benefits and services are the sole property the Company and are not the property of the members. Upon termination of your Account and/or your participation in the Program for any reason, all unredeemed Rewards Offers and Rewards will be forfeited, and you will no longer be able to participate in the Program. Rewards Offers and Rewards have no cash value, and the Company will not compensate or pay cash, cash equivalent, or credit for any forfeited or unused Rewards Offers or Rewards.
By participating, you agree that the Company and its affiliates and subsidiaries and their respective officers, directors, employees, representatives and agents (collectively, the “Released Parties“) will have no liability or responsibility whatsoever for, and shall be held harmless against, any liability for any injuries, losses, or damages of any kind (including without limitation, direct, indirect, incidental, consequential, or punitive or exemplary damages) to persons, including personal injury or death, or property arising in whole or in part, directly or indirectly, from or in connection with (a) acceptance, possession, use or misuse of a Reward Offer or Reward (b) any loss or misdirection of, or delay in receiving, any Program registration link, membership documents, account access, communication, notice, Reward Offers, Rewards or other benefits; (c) theft or unauthorized redemption or use of Reward Offers or Rewards, or other benefits under the Program; (d) any acts or omissions of third parties; or (e) any errors published in relation to the Program, including, without limitation, any pricing or typographical errors, errors of description and errors in the crediting or debiting Rewards Offers and Rewards. The Company reserves the right to correct, without notice, any errors. In no event shall the Released Parties be liable to you for any delay in or failure to perform due to causes beyond the Company’s control, including without limitation, any act of God, act of war, natural disaster, weather, pandemic, terrorism, government order, or any act or omission of a third party. This section will survive termination of your participation in the Program.
IN NO CASE SHALL THE COMPANY, OUR DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES, AFFILIATES, AGENTS, CONTRACTORS, INTERNS, SUPPLIERS, SERVICE PROVIDERS OR LICENSORS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, LOST PROFITS, LOST REVENUE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM OR RELATING TO THE PROGRAM, ANY PROGRAM TERMS OR RULES, OUR OPERATION OF THE PROGRAM OR YOUR PARTICIPATION IN OR USE OF THE PROGRAM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
In the event any of these Terms are found by any Court to be void or otherwise invalid, the remainder of the terms and conditions shall remain valid and enforceable.
The Company may change, modify, amend, or revise these Terms, including, but not limited to, the methods through which Rewards Offers and Rewards can be earned and the conditions under which Rewards Offers and Rewards may expire or be forfeited, at any time, with or without notice, even though these changes may affect a member’s ability to accept Rewards Offers and to redeem and use the Rewards that they have already earned. If the Company amends these Terms, it will revise the “last updated” date located at the top of these Terms. For changes to these Terms that the Company considers to be material, the Company will place a notice on the Company website by revising the link on the home page to read substantially as “Updated Program Terms and Conditions” for an amount of time that the Company determines in its discretion. If you continue to participate in the Program by earning benefits, accepting Rewards and Rewards Offers, redeeming Rewards, logging onto your Account or in any other way after these Terms have been changed, you will be deemed to have read, understood and unconditionally consented to and agreed to such changes. The most current version of these Terms will be available on the Company website and will supersede all previous versions of these Terms.
The Program has no predetermined termination date and may continue until such time as the Company decides to terminate the Program. The Company may, in its sole discretion, modify, suspend, or terminate the Program, in whole or in part, at any time and for any reason or no reason at all. The Company will provide notice of any suspension or termination on the Company website and/or via email to the member’s email address currently on file with the Company for their Account. For any modification that the Company considers to be material, the Company will place a notice on the Company website by revising the link on the home page to read substantially as “Updated Program Terms and Conditions” for an amount of time that the Company determines in its discretion and/or via email to the member’s email address currently on file with the Company for their Account.
If the Company decides in its sole discretion to discontinue the Program, members will have approximately thirty (30) days, or an amount of time deemed reasonable by the Company in its sole discretion from the date Program termination is announced to use their remaining Rewards (“Post-Termination Period“). Use of any remaining Rewards will be on a first come, first serve basis and otherwise subject to the availability of Rewards. Members may not rely on continued Reward availability. The Company makes no representation or warranty about the number or type of Rewards that may be available after Program termination has been announced, and many Rewards that may have been available prior to termination will quickly become depleted or otherwise unavailable once the Program termination has been announced. Any Rewards remaining in a member’s Account when the Post-Termination Period expires will be forfeited immediately and no compensation will be provided; and this term shall supersede any conflicting term in any Reward Offer, Reward, or any other benefit offer or benefit description.
BINDING ARBITRATION: Any controversy or claim arising out of or relating to the Program shall be settled by binding arbitration before JAMS or its successor in a location determined by the arbitrator as set forth herein (provided that such location is reasonably convenient for claimant), or at such other location as may be mutually agreed upon by the parties, all in accordance with accordance with the JAMS Streamlined Arbitration Rules and Procedure then prevailing (“JAMS Rules”), and judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The arbitrator shall be selected pursuant to the JAMS Rules. The arbitrator shall apply Florida law consistent with the Federal Arbitration Act and applicable statutes of limitations and shall honor claims of privilege recognized at law. In the event that the claimant is able to demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, the Company will pay as much of the claimant’s filing and hearing fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive. If any part of this arbitration provision is deemed to be invalid, unenforceable or illegal (other than that claims will not be arbitrated on a class or representative basis), or otherwise conflicts with the rules and procedures established by JAMS, then the balance of this arbitration provision shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, illegal or conflicting provision were not contained herein. If, however, the portion that is deemed invalid, unenforceable or illegal is that claims will not be arbitrated on a class or representative basis, then the entirety of this arbitration provision shall be null and void, and neither claimant nor the Company shall be entitled to arbitrate their dispute. Upon filing a demand for arbitration, all parties to such arbitration shall have the right of discovery, which discovery shall be completed within sixty (60) days after the demand for arbitration is made, unless further extended by mutual agreement of the parties.
THE ARBITRATION OF DISPUTES PURSUANT TO THIS PARAGRAPH SHALL BE IN THE MEMBER’S INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN THE CLAIMS OF OTHER PERSONS OR PARTIES WHO MAY BE SIMILARLY SITUATED. DO NOT PARTICPATE IN THE PROGRAM IF YOU DO NOT AGREE TO HAVE ANY CLAIM OR CONTROVERSY ARBITRATED IN ACCORDANCE WITH THESE TERMS. BY PARTICIPATING IN THE PROGRAM, EACH MEMBER AGREES THAT TO THE EXTENT PERMITTED BY APPLICABLE LAW: (1) ANY AND ALL DISPUTES, CLAIMS AND CAUSES OF ACTION ARISING OUT OF OR CONNECTED WITH THE PROGRAM WILL BE RESOLVED INDIVIDUALLY THROUGH BINDING ARBITRATION AS SET FORTH ABOVE, WITHOUT RESORT TO ANY FORM OF CLASS ACTION; (2) ANY AND ALL OF MEMBER’S CLAIMS, JUDGMENTS AND AWARDS TO MEMBER WILL BE LIMITED TO ACTUAL THIRD-PARTY, OUT-OF-POCKET COSTS INCURRED (IF ANY), NOT TO EXCEED ONE HUNDRED DOLLARS ($100), BUT IN NO EVENT WILL ATTORNEYS’ FEES BE AWARDED OR RECOVERABLE; (3) TO THE EXTENT ALLOWED BY APPLICABLE LAW, MEMBER WILL NOT BE PERMITTED TO OBTAIN ANY AWARD FOR, AND MEMBER HEREBY KNOWINGLY AND EXPRESSLY WAIVES ALL RIGHTS TO SEEK, PUNITIVE, INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES, LOST PROFITS AND/OR ANY OTHER DAMAGES (OTHER THAN ACTUAL OUT OF POCKET EXPENSES), AND/OR ANY RIGHTS TO HAVE DAMAGES MULTIPLIED OR OTHERWISE INCREASED; AND (4) MEMBER’S REMEDIES ARE LIMITED TO A CLAIM FOR MONETARY DAMAGES (IF ANY) AND MEMBER IRREVOCABLY WAIVES ANY RIGHT TO SEEK INJUNCTIVE OR EQUITABLE RELIEF. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO RELEVANT PORTIONS OF THE ABOVE MAY NOT APPLY TO EVERY MEMBER.
a. If any mistakes are discovered, your exclusive remedy shall be the issuance of such other alternative comparable benefit as determined by the Company. In no event shall the Company be liable to any member, or anyone claiming through a member, for any direct, indirect, consequential, punitive or exemplary damages, arising in whole or in part, directly or indirectly out of the Company’s acts or omissions in connection with the Program.
b. The Company reserves the right to correct any Reward Offer or Reward offered and/or granted in error.
c. The Company is not responsible for late, lost, incomplete, or misdirected information or communications, computer system, phone line, electronic equipment, computer hardware, software or program malfunctions, or other errors, or for failures or delays in computer transmissions or network connections, or for any other technical problems. The Company is not responsible for incorrect or inaccurate member or Account information, whether caused by members or by any of the equipment or programming associated with or utilized in the Program, or by any technical or human error which may occur in the processing of Account information including Rewards Offers and Rewards. CAUTION: ANY ATTEMPT BY A PERSON TO DELIBERATELY DAMAGE ANY WEB SITE OR UNDERMINE THE LEGITIMATE OPERATION OF THIS PROGRAM IS A VIOLATION OF CRIMINAL AND CIVIL LAWS AND SHOULD SUCH AN ATTEMPT BE MADE, THE COMPANY RESERVES THE RIGHT TO SEEK DAMAGES FROM ANY SUCH PERSON TO THE FULLEST EXTENT PERMITTED BY LAW.
d. If any of these Terms is deemed inconsistent with the applicable law by an arbitrator or court of competent jurisdiction, then except as expressly provided otherwise in the Terms such term(s) shall be null and void, all other terms will remain in full force and effect, and no other terms will be modified.
For communications concerning these Terms, please email: hello@juniperholidayandhome.com
Can’t recommend the house enough! We had a perfect family weekend away — well hosted, beautiful home, kids loved the game room and we all enjoyed the fire pit and lovely pergola. Would definitely return!
